All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping rates: We offer free shipping for orders worth more than Rs. 1500/-, and we charge Rs. 150/- for orders below the Rs. 1500/- mark.
- Shipping time may vary depending on the location.
- All orders are shipped from Lahore, Pakistan.
- Any change in shipping address or any other change may only be requested before the order is shipped. After the order is shipped, no change is allowed by the courier company
- If you are facing any delay in your order or want to request a change in order/address details,
please contact us through our Facebook page, Call/WhatsApp: +92-306-1113060 or email us at info@aeronore.com
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@aeronore.com or WhatsApp: 0306-1113060 with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please click on the following links for the relevant policies:
https://aeronore.com.pk/pages/returns-refund
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@aeronore.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@aeronore.com
